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Though other industries are delivering customer experiences that are personalized and convenient, the healthcare industry is still missing the mark. In healthcare, there are several common, and avoidable, pain points during patient calls that cause frustration and confusion. Healthcare organizations must evaluate their call centers as they work toward improving patient experience and operational efficiency.

Read West’s new white paper to learn more about perfecting the contact center experience. Discover:

  • How service in healthcare compares to other industries
  • Factors that determine whether an interaction is positive
  • Technologies that eliminate pain points during patient calls

Learn how to successfully address contact center issues to give every caller a standardized and effortless interaction.

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Contact Center Essentials that Perfect the Patient Experience

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